HURUNUI FAMILY FLOAT

Rafting is in the nature of an “extreme sport” and as such, has inherent dangers and risks, including the risk of injury or death to the participant. While your tour guides are skilled and experienced, due to the nature of river rafting, Southern White Water limited is unable to be in any way responsible for any injury or death of the participant. Due to the remote location of our tours, medical aid or evacuation can be delayed for hours or even days. Please carefully read Southern White Water limited’s terms and conditions, which include important information regarding the risks and dangers of river rafting, outline your rights and obligations, and limit Southern White Water limited’s liability. Southern White Water limited’s terms and conditions apply to the extent permitted under New Zealand law.

• A deposit of 20% of total trip cost is required to secure any booking.
• Payment is to be made in full no later than 72 hours/3 days of trip date.
• Refunds of payments are entirely at the discretion of the Operator and if granted will always be paid net of all expenses incurred.
• No refunds will be given for “no shows”.
• Cancellations within 72 hours of trip will incur a 20% fee of total trip cost.
• Cancellations within 48 hours of trip will incur a 50% fee of total trip cost.
• Cancellations within 24 hours of trip will result in non-refund.
• After we have accepted deposits the price stated on the written confirmation will not change unless the booking is changed or unless as a result of Government action.
• The Operator reserves the absolute right to cancel or amend any service at any time for any reason and assumes no liability whatsoever for any loss, additional cost or any other consequent result.
• Our rafting trips require a minimum of 4 passengers to run. If booking as 1 or 2 passengers, please note that the operator will make all endeavours to place you on the scheduled trip, – however the Operator does reserve the right to transfer the booking to a confirmed trip if numbers deem this necessary.
• It is the client’s responsibility to advise the Operator in writing at the time of the booking of any medical condition or physical disability, which requires any special treatment or attention.
• The Operator reserves the right to decline client’s bookings on the grounds that their safety could be compromised.
• No person presenting themselves for a rafting trip apparently under the influence of drugs or alcohol will be rafted nor will any refund be forthcoming.
• Clients have the right to refuse to continue with any trip prior to the trip commencing, this may be on the riverside or prior to boarding the rafts. It is important to note that if any person feels uncomfortable or unwilling to take part in rafting they must speak to us prior to the trip commencing as once on the river there are no points that allow for exit.
• If you wish to discontinue with the rafting experience during the trip, you liable for all costs associated with being removed from the river. This term is void if a medical or natural emergency arises and evacuation is required.
• In purchasing your Southern white water experience you consent to the capturing of videos and photos in which you may feature. This content may be used for promotion sales and marketing material at Southern White Water’s discretion.
• If you are pregnant you cannot participate on this experience and if you do so without notifying Southern White Water of your conditions you do so at your own risk