TERMS & CONDITIONS

Your Safety is paramount.

Rafting is in the nature of an “extreme sport” and as such, has inherent dangers and risks, including the risk of injury or death to the participant. While your tour guides are skilled and experienced, due to the nature of river rafting, Southern White Water limited is unable to be in any way responsible for any injury or death of the participant. Due to the remote location of our tours, medical aid or evacuation can be delayed for hours or even days. Please carefully read Southern White Water limited’s terms and conditions, which include important information regarding the risks and dangers of river rafting, outline your rights and obligations, and limit Southern White Water limited’s liability. Southern White Water limited’s terms and conditions apply to the extent permitted under New Zealand law.

 

 

Safety Information

1. It is the client’s responsibility to advise the Operator in writing at the time of the booking of any medical condition or physical disability, which requires any special treatment or attention.
2. The Operator reserves the right to decline client’s bookings on the grounds that their safety could be compromised.
3. No person presenting themselves for a rafting trip apparently under the influence of drugs or alcohol will be rafted nor will any refund be forthcoming.
4. Clients have the right to refuse to continue with any trip prior to the trip commencing, this may be on the riverside or prior to boarding the rafts. It is important to note that if any person feels uncomfortable or unwilling to take part in rafting they must speak to us prior to the trip commencing as once on the river there are no points that allow for exit without the use of a helicopter which would be at the expense of the client.
5. The activities provided by the Operator carry a degree of risk.
6. By participating in any of the activities provided by the Operator, clients are expressly assuming those risks personally and are releasing the Operator and its officers, employees and agents from any liability, claims, losses, damages or expenses (including but not limited to personal injury or death, emotional or nervous disorder, property loss or damage) whether caused by the negligence or otherwise of the Operator or its officers, employees or agents. .
7. By participating in any of the activities provided by the Operator, clients agree not to commence any litigation or proceedings in any country in relation to the risks and perils set out above and indemnify the Operator from any such claims.
8. Minimum physical size is required for rafting. (this will vary depending on the section of river we choose)
9. Minimum age for rafting is 5 years and must fit required equipment.
10. Minimum weight of 40kg. (river section and grade dependent), however we reserve the right to refuse to raft older children should we consider their build to be too slight for safety.
11. We can raft children weighing less than 40kg on our lower graded rivers.
12. Due to equipment constraints we may raft any person that fits the required safety equipment, with a maximum weight of 140kg.

 

Deposits and Payments

1. A deposit of 20% of total trip cost is required to secure any booking.
2. Payment is to be made in full no later than 72hours/3days of trip date.
3. After we have accepted deposits the price stated on the written confirmation will not change unless the booking is changed or unless as a result of Government action.
4. All Vouchers have an expiry of 12 months from issue date.

We will supply you with payment details and booking information via email.

 

 

Cancellations

If you Cancel.

1. Cancellations within 72 hours of trip date will incur a 20% fee of total trip cost.
2. Cancellations within 48 hours of trip date will incur a 30% fee of total trip cost.
3. Cancellations within 24 hours of trip date will result in non-refund.
4. Cancellations on the day of the trip will result in non-refund.

Our staff are contractors who rely on the work.

We staff trips around numbers booked, so if you cancel, our staff lose their income for the day.

 

If the Operator Cancels

The Operator reserves the absolute right to cancel or amend any service at any time for any reason and assumes no liability whatsoever for any loss, additional cost or any other consequent result.

 

 

Refunds

1. Refunds of payments other than deposits are entirely at the discretion of the Operator and if granted will always be paid net of all expenses incurred.
2. No refunds will be given for “no shows”.
3. No person presenting themselves for a rafting trip apparently under the influence of drugs or alcohol will be rafted nor will any refund be forthcoming.

 

Medical conditions

1. It is the client’s responsibility to advise the Operator in writing at the time of the booking of any medical condition or physical disability, which requires any special treatment or attention.
2. It is the client’s responsibility to carry any medications required for the duration of the trip.
3. The Operator reserves the right to decline client’s bookings on the grounds that their safety could be compromised.
4. Pregnancy of more than 3 months can not participate in rafting activities.
5. Dietary requirements must be communicated to the operator no later than 72 hours of trip date if dietary information is required for catering purposes.
6. No person presenting themselves for a rafting trip apparently under the influence of drugs or alcohol will be rafted nor will any refund be forthcoming.

 

 

Online check in

All participants are required to sign our Waiver & Liability form prior to trip commencement.

Please follow the link to complete your online check in.